No-shows rarely happen “out of nowhere”—they’re usually the result of fading urgency, unclear logistics, procrastination, or weak connection. In this 2-module micro-learning course, you’ll build a practical show-rate system your team can run consistently. Module 1 focuses on the mechanics that keep the appointment top-of-mind: a standardized follow-up timing protocol (message immediately after booking, a reminder 2 days prior, a confirmation 1 day prior, and an address/final reminder the day of). You’ll also learn how to improve attendance by avoiding bookings that are too far out—aiming for 24–48 hours whenever possible—and how to anchor urgency to real motivators like pain, frustration, upcoming events, or limited-time promotions. Module 2 teaches the human side of show rate: a confirmation workflow that reinforces commitment by revisiting why the patient scheduled, reflecting key pain points or emotional drivers, and holding them accountable in a supportive way. You’ll practice removing last-minute friction by reconfirming logistics (address, time, transportation) and strengthen rapport through patient-centered communication—listening deeply (60/40 rule), not interrupting, mirroring tone and energy, setting clear expectations, and using simple, non-clinical language. By the end, you’ll have a clear sequence and conversation framework that makes it easier for patients to follow through—and easier for your team to execute consistently.