This micro-learning course teaches dental admin professionals how to run high-impact confirmation calls that feel personal, confident, and patient-centered. You’ll learn to start by reviewing the original booking call so your confirmation is informed—referencing the scheduling agent, reminding the patient why they originally reached out, and proactively addressing any known barriers (like anxiety, timing, or transportation). You’ll also practice re-engaging rapport with genuine warmth and enthusiasm to set a positive emotional tone for the visit. Next, you’ll master the “no surprises” logistics check: confirming directions, resending them on the call when needed, and verifying the patient received them before you hang up. Finally, you’ll learn how to detect subtle hesitation (e.g., “I’ll try,” “hopefully,” “I think I can”) and address it immediately—then reinforce attendance without presenting cancellation as an option. The course closes with a clear, confident restatement of the appointment date, time, and location so the patient ends the call feeling supported and committed.